About
What is Unique About Digital First?
Our Expert Rapid Process Transformation™ Coaches
Our Rapid Process Transformation™ Coaches have a minimum of 20+ Years of Industry and Process Improvement Experience from the Capital Projects, Construction, Retail, Energy, Resources & Utilities, Insurance & Financial Services, Manufacturing, Mining & Resources, Government, Hospital & Healthcare, Information Technology and Services, Telecommunications, Human Resources, Law Practice, Education, Consulting Industries.
Why Choose Digital First over Traditional Process Improvement?
Your Frequently Asked Questions Answered
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Why Digital First? Shouldn't it be People First? + -Digital First is synonymous with prioritizing people and placing them at the forefront of the approach. The term 'digital' emphasizes the optimal and efficient utilization of digital tools to ensure complete engagement and buy-in from all individuals participating in the change process. With over 11 years of experience, we have developed a strategic use of digital technology to solicit valuable input from your team, allowing live facilitated meetings to focus on prioritization and making crucial decisions that shape and propel your business vision forward.
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Who is Digital First For? + -Digital first is for enterprises aiming to activate certainty in achieving measurable results on change initiatives. It enables individual management teams to swiftly align with and activate strategic initiatives, ultimately leading to the accomplishment of specific goals and fostering a more fulfilling work environment. Digital First transforms your management teams from resisting and fearing change to becoming leaders who activate your strategic goals.
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How long does a Digital First engagement take? + -Digital first typically takes between two to five 90 minute sessions with your management teams who are responsible for activating change. The average team achieves these results in three 90-minute sessions with an end to end process implementation in 2-8 weeks depending on scheduling availability.
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When should I think about connecting with the Digital First Team? + -There are many reasons to work with Digital First – here are just a few. •When change is taking too much time or energy to move forward. •When team members are bogged down and cannot move forward with your future vision. •When you know Change must happen but you’re not clear on the how. •When you acquire new software but are not sure how to leverage it to it’s true potential. Contact us and we can show you how Digital First can be transformative for your teams.
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How and why was digital first born? + -Digital First emerged as a subsidiary of PACE.global, a seasoned change management firm with over 11 years of experience in driving change across diverse industries. Originally an internal methodology of PACE.global since 2014, Digital First gained prominence during the COVID-19 crisis. In response to the need for digital facilitation during the pandemic, PACE was able to adapt swiftly and efficiently. Recognizing the effectiveness of this approach, Digital First evolved after extensive testing across various industries. The initiative includes a network of 1200+ facilitators spanning multiple sectors, along with a curriculum capable of training any team member to become a proficient Digital First facilitator within 2 business days. This evolution was driven by the aim to cater specifically to the needs of management teams within enterprise organizations.
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What are some of the measurable results the Digital First Process has delivered to their clients? + -From identifying $100M in improvement projects to implementing technology to increase production by $60M a year to improving HR processes to reduce time to hire from 173 days to just 15 days, the digital first process has been Check out the case studies section of our website and the testimonials on the home page.
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What software do you use to do the Digital Facilitation? Can you use our tools? + -We use a variety of software from enterprise grade survey tools that our desire diagnostics system is based off of, to collaborative Q & A tools such as mentimeter to digital white boarding tools such as mural and miro; Yes our teams work with enterprises to transpose the resulting process maps into your process mapping standards for seamless integration into your systems.
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Do we have to use your facilitators? Can you train our CI personnel in these engagement methods? + -Yes, we are a fully licensable training solution and are able to train your Continuous Improvement Teams to use our digital first approach and methods.
Achieve Measurable Results in less than half the time with Rapid Process Transformation™
Take the one minute assessment to decide if this service is suitable for your team or Schedule a Call with one of our Expert Digital First Coaches to get a Complimentary Desire Diagnostics™ Assessment.
The Client Experience
Our team successfully navigated the path of least resistance, ensuring the seamless adoption and implementation of select technologies. Through coaching in the Digital First Facilitators Rapid Process Transformation Methods, we achieved remarkable results. I highly recommend the Digital First Process to those seeking tangible benefits in their technology implementations.
Securing 100% buy-in from other department leadership team members was a pivotal achievement, underscoring the effectiveness of the Digital First approach. This widespread support played a crucial role in the successful acceptance and adoption of our technologies. The experience with Digital First has proven instrumental in aligning our team and stakeholders, paving the way for future successes in technology integration.
Engaging with our facilitators in the Digital First Process was a transformative experience for our cross-functional Innovation Working Group. It provided much-needed clarity on the definition of 'innovation' within the context of Yamana Gold. This newfound understanding empowered us to communicate the essence of innovation more effectively to our various sites. The process facilitated the development of robust pathways for feedback, enabling us to gather valuable insights and perspectives from different corners of the organization. Additionally, it equipped us with the tools to present and develop innovative options for our site leadership teams.
The collaborative journey with Digital First not only aligned our team's vision but also fostered a unified approach towards identifying technology solutions that would shape our future. The facilitators played a pivotal role in bringing us together, fostering effective communication, and guiding us toward collective success. The Digital First Process proved instrumental in harnessing our collective potential and steering us toward a future of innovation and collaboration at Yamana Gold.
The Digital First Team's achievements speak volumes: 25% less staff time on non-client tasks, streamlined financial admin by 25%, swift child programming adjustments, secure data access for all, 15% reduced scheduling costs, and a notable 20% revenue boost in adult programming. Their transformative impact is truly commendable!
In addition to these remarkable metrics, the team's strategic prowess has fostered a culture of innovation and efficiency. Their dedication to optimizing processes not only resulted in substantial cost savings but also positioned our organization for sustained success. The Digital First Team's collaborative spirit and relentless pursuit of excellence continue to drive positive change across the board.
Utilizing the Digital First Process proved instrumental in fostering seamless collaboration within our geographically dispersed management team spanning four cities. This innovative approach facilitated the alignment of our team, enabling us to collectively agree on a common definition of success. Through concise sessions, each lasting no more than 90 minutes, we efficiently identified our challenges, developed clear strategies, and charted a path towards execution. While the sessions may have been slightly longer than ideal, the ability to derive a sustainable plan and tangible output without disrupting our management's routine or incurring travel expenses was undeniably invaluable.
The Digital First Process not only optimized our team's collaborative efforts but also provided a practical and cost-effective solution to address our organizational needs. The convenience of remote participation allowed us to achieve meaningful outcomes without the logistical constraints typically associated with traditional management interventions. The value derived from the process far exceeded any minor inconveniences, making it a strategic and efficient choice for our geographically diverse management team.
Our collaboration with expert Digital First facilitators in implementing the Rapid Process Transformation™ process brought about transformative results for our organization. The focused process improvement efforts yielded significant outcomes, notably a substantial reduction in Time-to-Hire. This efficiency enhancement ensured a quicker onboarding process for qualified candidates, contributing to a more agile and responsive recruitment cycle. Additionally, the streamlined recruitment and screening protocols led to enhanced consistency in our processes, fostering a standardized and efficient approach across the entire organization.
As a direct result of these improvements, our refined processes had a positive ripple effect on the overall candidate experience. Candidates now benefit from a more seamless and transparent recruitment journey, showcasing our commitment to creating a positive and engaging experience throughout the hiring process. The collaboration with Digital First facilitators has proven instrumental in not only achieving specific process improvements but also in elevating the overall quality and efficiency of our organization's recruitment practices.
The development of an online community of practice was a key outcome, uniting our diverse teams in addressing top problems related to metallurgical performance and recovery enhancement. The process, characterized by its seamless execution and meticulous organization, was guided by expertly trained Digital First facilitators who played a pivotal role in orchestrating a collective effort across borders.
One of the standout achievements was the live translation in three different languages, which not only ensured effective communication but also transcended cultural barriers. This enabled our global team to function as one cohesive unit, a level of unity and collaboration that had not been realized in previous in-person conference years. The success of the Digital First Rapid Process Transformation Process series goes beyond mere project improvements; it signifies a groundbreaking shift in how our global teams collaborate, innovate, and collectively identify substantial opportunities for growth and enhancement.
Your people First, your business First, AND your clients and customers First.
We help teams achieve agreement on a definition of success and facilitate the process of bringing them back into alignment with the vision that will help you achieve results:
Get your teams communicating more effectively to gain consensus on priorities. Achieve improved clarity on KPIs, objectives, expectations, and accountabilities.
Define roles and responsibilities, and have the right people doing the right jobs, who understand how their contributions fit into the big picture.
Our Services – YOUR Custom Solution
Let Digital First Give You the Tools to Help Achieve Your Definition of Success
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CDAP Proud to be the only Northern Ontario-Approved Advisor for the Federal Canada Digital Adoption Program. Ask us how we can save you money. Expert-facilitated visioning sessions - We help teams achieve agreement on a definition of success and facilitate the process of bringing them back into alignment with the vision that will help you achieve results Learn More
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Process Mapping We work with teams to develop processes that are useful and usable for them, based on operational improvement best practices. Learn More
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Digital adoption training and frameworks Digitally manage monotonous and mundane tasks by implementing custom solutions that stick by demonstrating results-driven, measurable improvements. Learn More
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Change Management We help your teams step outside their comfort zones and execute the right behaviours to make the desired change while you build your capacity to manage sustainable change. Learn More
Create YOUR Custom Process Using Our Method
Measurable engagement and productivity in virtual/hybrid environments.
Digital First uses our proprietary methodology, based on global best practices, to activate certainty in a way that no other company can and expedite a process that gives your managers four hours back each week, at minimum, in eight weeks, with minimal disruption of your business AND that leaves you with the tools to achieve more than you imagined.
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In just THREE hours – a fraction of the industry standard time.
Digital First’s technology-assisted, expert-facilitated, 90-minute visioning sessions draw out the key information and an understanding of your specific issues, and help teams achieve agreement on a definition of success and alignement on your vision.
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Our Process and Efficiency Experts
Analyze your vision and feedback to create a visual, custom-designed Process map to the success you’ve defined.
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Our Digital Transformation experts
Work with you to find the tech that meets your needs and facilitate the implementation of digital solutions that will work for YOU to reduce time spent on tedious work.
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Digital First helps you
Define those KPIs, data, and metrics, and put reporting in place to track progress and drive data-driven decision making in the future.
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Our Change Management experts
give you the tools to make the changes stick, and how to get your people pulling for change and leading new initiatives, rather than fearing them.
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We take just
90 minutes per week out of your operations time during implementation to track progress and milestones.
Digital First = A Map to Your Definition of Success
Inspire your team into be the lean, efficient, connected and driven champions at achieving measurable results they have always been.
Our Services – YOUR Custom Solution
Vision. Alignment. Efficiency. Adoption. Success.